Request remote assistance

Request remote assistance when you need an issue in your system resolved remotely.

  1. On the device, open the screen with the FactoryTalk Remote Access Widget.
    If you created your project using the OptixPanel template on the start page, select Settings and then select FT Remote Access.
    If the FactoryTalk Remote Access application is not configured to allow you to submit assistance requests, the FactoryTalk Remote Access widget displays Assistance requests are disabled for this device. Please contact your System Administrator.  When remote assistance in the FactoryTalk Remote Accesswidget is enabled, you can submit a request for assistance.
  2. Select Assistance.
  3. If in the FactoryTalk Remote Access application contact details are required, fields appear for you to complete:
    • Name. Your name.
    • Contact information. Your phone number or email address.
    • Description. The description of the issue.
  4. Select Request Assistance.
    The request is sent to the FactoryTalk Remote Access application and the button displays Assistance Requested.
    Note: If the remote access request is closed remotely from the FactoryTalk Remote Access application, the request is automatically closed on the device. If assistance is no longer required, you can close the request in FactoryTalk Remote Access on the local device.
The button displays Request Assistance again.